FAQ
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Frequently Asked Questions
1. Do you ship overseas?
Yes, we ship all over the world.
2. How long will it take to get my orders?
As each is handmade, the process takes time. Our current estimated turnaround time is 3-10 months for completion (refer to the product page for specific estimates), with an additional 2-4 weeks for shipping, depending on your location. We appreciate your understanding and patience.
3. How are made?
Each (the corresponding product (here using a placeholder as the brand name is removed, you can replace with a general term like "wool pet figure" if needed)) is custom-made exclusively for your pet using the needle felting technique with 100% natural, soft wool. Needle felting involves compressing wool fibers together by hand to create specific textures and shapes. The nose and mouth of each (the product) are also handmade. Full-body (the products) include a wireframe to support the stability and mobility of the paws and tail.
4. How do we make sure your are happy with your?
Throughout the production process, we’ll send you pictures and videos for review. If you have any concerns, we’ll discuss and make modifications to ensure your closely resembles your pet. We pay attention to detail and strive to capture your pet’s unique qualities.
Please note that while we do our best to accurately depict your pet’s likeness, slight variations in color may occur due to differences in electronic device displays. Additionally, the texture of wool material and limitations of the needle felting technique may prevent a 100% exact match.
5. How can I have my's real fur added into the portrait?
Upon request, we can incorporate your pet’s real fur, ash, whiskers, or teeth into the portrait. After placing your order, we’ll provide you with a mailing address for sending them.